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Terms & conditions

General terms and conditions (GTC)

Date of last update: May 15, 2024

Purpose: The purpose of these General Terms and Conditions of Sale (hereinafter "Terms") is to define the rights and obligations of the parties in connection with the online sale of personalized items on the website (hereinafter "the Site"). They apply to all orders placed on the Site.

Products and Orders: The products offered for sale on the Site are personalized items. The User has the possibility to personalize his products according to his preferences. Each order is subject to acceptance by the Site.

Prices: The prices of the products are indicated in euros and include all taxes. They do not include delivery costs, which are calculated and indicated when the order is placed. The Site reserves the right to modify its prices at any time, while guaranteeing the application of the price in force at the time of the order.

Payment: Payment is made at the time of ordering by the following methods:

  • PayPal

  • Stripe

Payment information is processed securely and confidentially by the payment service providers. In case of non-payment or refusal of payment, the order will not be validated.

Delivery: Delivery times and costs are indicated when the order is placed. Delays do not entitle the customer to claim damages or to cancel the order.

Right of withdrawal: In accordance with current legislation, the buyer has a period of two days from receipt of the products to exercise his right of withdrawal, without having to justify his reasons or pay any penalties. However, this right of withdrawal does not apply to personalized products, which cannot be refunded once the order has been prepared.

Guarantees: Our products are guaranteed to conform to the descriptions provided on the Site. In the event of non-conformity, the purchaser may request an exchange or refund of the defective product, provided that the site is notified as soon as possible, i.e. within 24 hours of receipt of the product.

Responsibilities: The site undertakes to ensure the quality and conformity of the products sold However, it may not be held liable in the event of force majeure, disruption or strike affecting the delivery of products.

Personal data: The information collected at the time of the order is necessary for its management. In accordance with the law, the buyer has the right to access, rectify and cancel personal data.

Disputes: In the event of a dispute, an amicable solution will be sought as a matter of priority. Failing this, the competent courts will be those of the domicile of the site.

By confirming his order, the buyer declares that he has read and accepts without reservation the present general conditions of sale.


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